The archive · PR & Stunts · Marketing decision · 2026
Specsavers sells a hearing aid as the hottest intimacy device — Cannes PR Gold
Specsavers launched a mystery 'Relationship Aid' as a couples' intimacy device, then revealed on Valentine's Day that it was a hearing aid.
Specsavers · Golin Ketchum
What it had to solve
Eighteen million Brits struggle to hear and many wait up to ten years for support because hearing aids carry stigma. Specsavers' multi-year anti-stigma push needed a Valentine's moment that made hearing tech desirable instead of medical.
How it works
Hearing loss is one of the UK's most stigmatised health issues: 18 million Brits struggle to hear properly, yet many wait up to ten years to seek support. Specsavers' communications team and agency Golin Ketchum London had already spent years chipping at that stigma — hearing-loss denial had dropped 50% in two years — but the hearing aid itself remained the biggest taboo of all.
Their weapon was Valentine's Day. Specsavers launched 'The Relationship Aid', hyped as the most powerful innovation in couples' connection: relationship influencers and Married at First Sight expert Paul C Brunson teased a mystery device, while a film, radio spot and print campaign promised 'AI technology that enhances the senses' and a product 'discreet and designed to be used anywhere'. The adult-retail tone was so convincing that the reveal — the device was a Specsavers Advance 65 hearing aid — worked as comedy and as argument: hearing, the campaign said, is central to romantic connection.
The results were reported by the agency as a 69% uplift in hearing-aid sales, a 41% reduction in stigma, a 17% rise in hearing-test bookings for couples, 17.4 million earned film views and more Google searches for hearing aids than vibrators in Valentine's week. It activated 1,136 Specsavers stores across the UK and Ireland and won the Cannes Lions 2026 PR Gold in the Healthcare category.
The campaign continued Specsavers' pattern of turning a hearing-health message into cultural entertainment — following the double-Grand-Prix 'Misheard Version' — and reframed the conversation around love rather than loss.
Why it lands
- It attacked the deepest stigma — the hearing aid itself — instead of repeating warnings about hearing loss.
- The misdirection let audiences laugh at the outdated assumption before the reveal corrected it.
- Anonymity and influencer teasing built genuine suspense, so the reveal moment travelled on its own.
- The insight was grounded in research: couples who hear each other report more physical closeness, making hearing a relationship product.
- The Valentine's timing converted a health message into a cultural moment the whole nation could discuss.
What it did
The campaign won the Cannes Lions 2026 PR Gold in Healthcare. Reported results: a 69% uplift in hearing-aid sales, a 41% reduction in stigma, a 17% increase in hearing-test bookings for couples, 17.4 million earned film views and more Google searches for hearing aids than vibrators during Valentine's week.
What you can take
To break a stigma, dress the product in the codes of a category people desire: the misdirection makes audiences feel the outdated assumption, so the reveal lands as insight rather than argument.
Since then
The campaign ran across paid digital, social, radio and print with media by MG OMD and social by Tangerine, and became part of Specsavers' three-year run of Cannes success with Golin Ketchum: a double Grand Prix in 2024 for 'The Misheard Version', a Creative Effectiveness Gold in 2025 and the 2026 PR Gold for 'The Relationship Aid', with the agency also taking a PR Silver for the campaign's content and production. Specsavers continued to build the 'love, not loss' positioning around hearing checks into its ongoing brand work.
Sources
- Golin Ketchum Wins PR Lions Gold for Specsavers The Relationship Aid
- Specsavers' 'Relationship Aid' Enhances Couples Intimacy This Valentine's
- The Relationship Aid — campaign case
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