The archive · Product Ideas · Product decision · 2023–2024
Omantel makes the first Arabic dyslexia-friendly font — 'Maqroo'
A telecom brand builds a font because none of 650 Arabic typefaces worked for dyslexic readers; free downloads top 23,000 and it wins a Dubai Lynx Grand Prix.
Omantel
What it had to solve
Arabic is written right-to-left with 12 million words and many letters that differ only by a dot, which makes it especially hard for dyslexic readers; 86.4 million Arabic speakers have dyslexia, yet none of the 650 Arabic fonts in use were designed for them. Omantel wanted to differentiate in Oman's competitive telecom market by making connectivity meaningfully more inclusive.
How it works
Arabic is one of the world's most complex scripts for readers with dyslexia: letters differ by a single dot, diacritics are small and dense, and the language is written right-to-left. According to Omantel, 86.4 million Arabic speakers have dyslexia, yet none of the 650 Arabic fonts in global use were designed to help them read.
Omantel, Oman's telecom incumbent, chose to solve that gap rather than advertise around it. With Leo Burnett Dubai, it analysed all 650 existing Arabic fonts alongside dyslexic volunteers — tracking reading and stress levels — then rebuilt the letterforms: dots and diacritics enlarged by 200%, ligatures removed, letter heights increased, and inner spaces made irregular so each character is distinctive. The result, Maqroo ('readable'), was released for free on maqroo.com on 3 December 2023.
The object became its own campaign: a targeted social media push accompanied the launch, and the font spread by usefulness. Within a year it had been downloaded over 23,000 times, and Omantel began collaborating with the Ministry of Education to integrate it into schools and textbooks.
The awards circuit validated the idea: Dubai Lynx 2024 Grand Prix in Industry Craft (Typography) plus a Silver in Healthcare, a Bronze at the Effie MENA 2024 awards, and a D&AD Wood Pencil — all for a product the brand gave away.
Why it lands
- The brand's promise — better access and connectivity for everyone — was turned into a downloadable object, so every use of the font re-proved it.
- Nothing else like it existed: the insight that all 650 Arabic fonts failed dyslexic readers made 'first of its kind' a real claim, not a slogan.
- The design process itself was the evidence: testing with dyslexic readers and enlarging dots/diacritics by 200% made the solution measurable and credible.
- Launching on International Day of People of Determination anchored the idea in a shared civic moment, not a sales calendar.
- Giving the font away and opening up the design thinking invited schools, brands and the design community to carry the idea further than one campaign could.
What it did
The font was downloaded over 23,000 times and Omantel began working with Oman's Ministry of Education to put it into schools and textbooks; the initiative won a Dubai Lynx 2024 Grand Prix in Industry Craft plus a Healthcare Silver, a Bronze at Effie MENA 2024, and a D&AD Wood Pencil.
What you can take
When the 'ad' is a free, useful product, the brand claim is proven by use rather than asserted — the font did marketing's job through the object itself.
Since then
Maqroo kept accumulating recognition — Dubai Lynx 2024 Grand Prix and Healthcare Silver, Effie MENA Bronze, D&AD Wood Pencil, and an Oman CSR Summit 'Trailblazing CSR Initiative of the Year' award — while Omantel pursued education-sector adoption and open-sourcing the design approach so other brands could make Arabic typography more inclusive.
Sources
- Omantel & Leo Burnett Dubai Introduce Maqroo: Arabic Dyslexia-Friendly font
- Maqroo
- Omantel, on Maqroo, dyslexia and WhatsApp
- Omantel wins two awards at Effies Awards 2024 for Best Marketing Campaigns
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