The archive · Marketing & Growth · Marketing decision · 2024–2025
Vogel's Certified Toasters: a toaster aisle fixed by hand-testing — Spikes Grand Prix
Vogel's hand-tests every toaster model The Warehouse sells, stamps each with its own perfect-toast settings, and turns the shelf into media.
Vogel's (Goodman Fielder New Zealand) · The Warehouse · DDB Group Aotearoa
What it had to solve
Vogel's is a dense 'wet baked' bread with higher moisture content, so most toasters need to toast it twice — and Kiwis kept burning it. The brand partnered with The Warehouse, New Zealand's largest retailer, to solve the problem where shoppers actually meet the machine: the shelf.
How it works
Vogel's is a 'wet baked' bread: denser and higher in moisture than standard loaves, which means most toasters need to put a slice down twice to get it right — and, because people rarely know that, Vogel's gets burned more than most bread on the market.
DDB Group Aotearoa partnered with The Warehouse, New Zealand's largest retailer, to remove the guesswork at the point of purchase. The team hand-tested every Living & Co/Kensington toaster model sold in-store and online — more than 1,000 slices of toast — and a nationwide poll defined what the 'perfect slice' should look like. Each model then received a Certified Toasters sticker with its own step-by-step settings, like 'down on setting four, then down on setting one.'
The certifications appeared across all 89 Warehouse stores, with OOH, digital, social and radio pointing Kiwis to the badged toaster aisles and then to the bread shelf. At Spikes Asia 2025 the idea won the Creative Commerce Grand Prix; it later took three D&AD Wooden Pencils and a Bronze in Cannes Lions' inaugural retail media category, with the partnership lifting Vogel's sales 64% and toaster sales 8%.
Why it lands
- It attacked a real, shared frustration — burned Vogel's — instead of inventing a problem, so the fix felt useful before it felt clever.
- Testing each toaster model by hand turned ordinary retail stock into certified media, giving every machine a bespoke instruction that only Vogel's could provide.
- Placing the answer at the shelf made conversion immediate: shoppers left the toaster aisle holding the bread that pairs with it.
- A nationwide poll gave the 'perfect slice' legitimacy, so the certification felt like an authority rather than an ad.
What it did
Won the Spikes Asia 2025 Creative Commerce Grand Prix, three D&AD Wooden Pencils and a Bronze in Cannes Lions' first retail media category; the partnership lifted Vogel's sales by 64% and toaster sales by 8%.
What you can take
Find the moment a customer's problem is about to happen — the shelf — and let the product itself carry the answer; the fix becomes media and the aisle becomes a store-within-a-store.
Since then
After winning the Spikes Asia 2025 Creative Commerce Grand Prix, Certified Toasters collected three D&AD Wooden Pencils and a Bronze in Cannes Lions' first retail media category. Vogel's and DDB kept expanding the idea with shelf-level stunts like the 'Breadywear' activation at Auckland Airport and 'Toastcards' — making the toaster certification one chapter of a wider retail-commerce strategy for the brand.
Sources
- Certified Toasters — Vogel's
- DDB Group NZ awarded the Spike Asia Grand Prix
- DDB NZ and Vogel's 'Certified Toasters' Nabs Three Wins at D&AD
- Here are the campaigns that won Cannes Lions' first retail media Lions medals
- Spikes Asia announces its 2025 winners
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