The archive · Marketing & Growth · Marketing decision · 2013–2025
Hyundai Card turns its credit card into cultural membership with themed libraries
Korea's leading card issuer opens design, travel, music and cooking libraries, turning membership into a cultural experience — and winning design awards.
Hyundai Card
What it had to solve
Hyundai Card, Korea's leading credit card issuer, wanted to stand out in a commoditized market. CEO Ted Chung's answer was to invest in real-world spaces that carry the brand's values: four themed libraries with 15,000+ books each, curated around design, travel, music and cooking, as 'more than marketing and branding tools.'
How it works
Hyundai Card is Korea's leading credit card issuer, but a card is easy to copy. Instead of competing on richer points, the company asked what would make its brand feel like part of people's lives. Its answer: build real cultural institutions — libraries themed on design, travel, music and cooking, each carrying more than 15,000 books and curated by experts under questions like 'Is it inspiring?' and 'Is it timeless?'
The first, the Design Library, opened in 2013 in Bukchon; the Travel Library followed in 2014, and the Music Library + Understage opened in Itaewon in 2015 with more than 10,000 vinyl records, nearly 4,000 books, the complete Rolling Stone collection from 1967, nine listening stations and a 500-capacity concert hall with free studios for underground musicians. Architecture was part of the idea: Choi Moon-kyu left half the Music Library's ground floor open to the city, and Gensler designed the interior around street-music culture, with murals by JR and Vhils.
The spaces worked so well that Hyundai Card scaled the concept into 'Hyundai Card Districts' in Itaewon and Apgujeong — a record store with 40,000+ LPs and CDs, an experimental exhibition space, a cooking library, a golf space and the world's first MoMA Bookstore. The Design Library won a Design for Asia Award 2013, the Music Library won a top prize at the Seoul Architecture Awards 2015, and the newsroom describes the libraries as must-visit spots that have become the epitome of Seoul's contemporary culture scene.
Why it lands
- The spaces give the card a tangible, shareable identity instead of a transactional one, building an emotional connection with members.
- Physical culture outlasts a campaign: each library keeps attracting visitors, press and social buzz years after opening.
- Expert curation and serious architecture raised the brand above typical bank marketing and won independent design awards.
- The district model turned the brand into urban planning, so the company's name became woven into the neighborhoods themselves.
What it did
The libraries became must-visit Seoul landmarks: the Design Library won a Design for Asia Award 2013 and the Music Library a top prize at the Seoul Architecture Awards 2015. The program grew into whole 'Hyundai Card Districts' reshaping two neighborhoods, and helped Hyundai Card hold its position as Korea's leading card issuer by selling a lifestyle rather than a transaction.
What you can take
When the product is undifferentiated, invest the brand in something people love for its own sake: a cultural space outlives an ad, keeps earning attention, and turns a payment card into a membership.
Since then
Hyundai Card kept expanding the idea through the 2020s: the Itaewon and Apgujeong districts grew with VINYL & PLASTIC, STORAGE and the MoMA Bookstore partnership, the Cooking Library reopened after renovation in 2025, and non-members could enter the Music Library on weekdays through the DIVE app. Media coverage and design-award recognition continued to frame the libraries as Seoul cultural landmarks, and the series remains a reference for brands building identity through physical spaces.
Sources
- Hyundai Card SPACES
- Hyundai Card Music Library
- Hyundai Card Music Library
- How Hyundai Card is Engaging People in Seoul Through Branded Spaces
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